We’ve all been through this. You’ve engaged with the prospect, and everything seemed to fall perfectly during the first call. You know you can provide assistance. However, the prospect now becomes a non-responsive one. They stop responding to your requests, voicemails, and emails. You don’t understand what to do now. Here are 5 tips on how to reach the non-responsive prospects.
- The very first thing that you need to do is relax! Don’t panic. Even if the prospect is not responding, as a sales agent it’s your duty to re-engage them. Understand that it’s not necessary that they’re not responding because of you, it can be anything. Maybe they are too caught up with other things. Think positively.
- Follow up. Remember, whether the prospect is responding or not, it’s your duty to reach out to them through calls, emails or voicemails. Even if the prospect tells you to not follow-up with them and that they’ll reach out to you themselves, you still need to continue with it. This is because prospects often fail to understand how much a business can help them. They need some explanation. Therefore, when you know you can help them, it’s your duty to follow-up.
- Your message should be focused on solving their problems and addressing their needs. That’s when you’ll find them showing interest.
- Ask questions regarding something they mentioned in a discussion earlier, this shows that you value their opinions and you respect what they say. It shows that you are paying attention.
- Don’t limit yourself to one medium. You can use any medium you want. Reach out to them through voicemail, email, social media or text. Also, if you are using more than one medium, ensure that the message in each medium is distinct. Repeating the same thing everywhere would annoy the prospect.
